FAQs and Troubleshooting
A regularly curated list of the most commonly asked questions by TalentLyft customers
35 articles
- Social Network Doesn't Update My Job's Share ImageSocial networks could cache your old share image and not update it automatically when you try to share the same job with a new image.
- Why Didn't the Name of the Job's Tab Change After I Renamed the Job in TalentLyft?Updating the job's name in the career site tab after you have previously changed the jobs title in TalentLyft.
- An Assessment Disappeared From My Evaluation Plan?Learn how to check and confirm if an assessment is still available to order or the vendor removed it from their offer.
- Why Can't I Get Past the TalentLyft Login Screen?If you got stuck on the loading screen, please follow our suggestions on how to get past it.
- A Candidate Didn’t Receive an Online Assessment Sent to ThemWhat to do when a candidate notifies you that they didn’t receive the email invitation for the sent assessment
- Why Can’t I See My Archived and Draft Positions?Find out where to find your archived jobs in TalentLyft.
- Why is My Job Not Published on Job Boards?How to make sure your positions meet job board standards and get the best results.
- Bounced Emails to CandidatesI have emailed a candidate, but the email is in the Bounced status. What does it mean?
- Why Some Resumes Can’t be Previewed?Learn why some of the resumes can't be previewed in TalentLyft and what is the solution.
- How Does the Free Trial Work?14 days free trial period
- What is an 'Active Opening'?An active opening can be position in status: published, internal and closed.
- Adding a Candidate that Already Exists in the SystemWhat happens if you add a candidate that already has an application on that job or has a candidate profile in the system?
- Extending Retention Period ConsentsFind out whose retention period consents are expiring soon and send them an email to extend the consents
- Email PlaceholdersSave time when emailing your candidates and prepare email templates for some of the most common topics and conversations.
- How Do I Deactivate a User?Deleting account members
- How to Post a Job to a Job Board that TalentLyft is Not Integrated with?Find out how to post a TalentLyft job to a Job board that TalentLyft isn't integrated with
- Can I Use My Own Rating Scale in Scorecards?Evaluation scorecard ratings are fixed and can't be customized, but you can customize your evaluation and screening in other ways.
- Which Languages are Supported by TalentLyft?TalentLyft supported languages
- How to Send a Consent Request Via Email?Request privacy policy & retention period consents from candidates who are sourced, imported, applied by email or their consent is expiring.
- How to Edit or Delete My Note?How to edit or delete a note that you have previously left on a candidate.
- How to Edit or Cancel Scheduled Events?Learn how to update or delete your scheduled events with candidates.
- How to Delete My Company Account?If you no longer want to use your TalentLyft company account, here is how you can delete it and all the related data.
- Using Relative Operators When Filtering Your Candidate DatabaseFind relevant candidates much faster and easier using relative operators to combine different criteria and set their relationship.
- How to Regain Access to Your Account After it Has Been LockedOr just let us know and we can unlock your account on the spot. 😊
- Understanding Application and Candidate Sources in TalentLyftUnderstand your candidates' application sources and track where your best candidates come from to optimize your recruitment.
- How to Change My Career Site Logo?Learn how to start branding your career site by adding your own company logo to your TalentLyt career site.
- How to Change My Career Site Font and Colors?Learn how to customize your TalentLyt career site with your own brand colors and Fonts.
- Using Tags in TalentLyftMark interesting candidates and their applications for easier rediscovery later.
- How to Change My Language in TalentLyft?Learn how to change your in-app language to English, Croatian or Turkish.
- How to Stop Receiving Notifications Only For Selected JobsStop receiving notifications for jobs where you have completed all your work and tasks.
- How to Delete Jobs in TalentLyftLearn how to delete previously created jobs in TalentLyft.
- How to Change Your Notification EmailChange the email address that you will use for receiving notifications
- How to Join Multiple Company Accounts?You can have more than one account
- Create New or Switch to Another Company AccountLearn how to create a new company account or switch between accounts if you have access to multiple company accounts
- How to Use Job Templates in TalentLyftUse your existing jobs that you’ve already set up as templates to quickly create similar jobs without starting from scratch